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That's not the experience we intended for you when you came to us for a new TV, but I'm glad you shared this with us so we can look at our options. It's never fun to have a product not work as planned, but I know it's even more difficult when it's a new purchase. Thank you to anyone who can help me and it would be greatly appreciated.Īs someone who recently purchased a Sony TV, I certainly understand the appeal in that model, so it hurts me to hear that it started freezing a few days outside of the Return & Exchange Promise.
#SONY TV FIRMWARE UPDATE FORUM FULL#
If this had been Amazon, I would have been able to return it for a full refund within 30 days no questions asked when the issues started at about day 17 of my purchase. If it weren’t for the constant freezing and unresponsive ness, it would be a great TV, but with these issues, I can’t recommend it to anyone nor can I recommend Best Buy as a place to purchase such an expensive item. I am asking that my issues be heard and that I can get better support than I did when calling the customer service line. I feel cheated and that I paid $1100 for a TV that is functional about a quarter of the time I have had it in my possession. They would not give me a refund or exchange because I was out of the return and exchange period. I contacted Best Buy and told them that I was unhappy with my purchase and that I was experiencing these issues with the TV that their rep had advised me to get. At this point, I attempted a factory reset in hopes that it would fix the issue, but to no resolve. Then repeat steps of it becoming completely unresponsive l, unplugging, plugging back in, waiting for startup, and then another momentarily freeze. After plugging it back in, it would startup, freeze momentarily, and then be okay until I would turn the tv off and back on again. First thing I attempted to resolve the issue was restarting the TV by unplugging it because the remote would refuse to do anything. The buttons on the remote would refuse to work at all. The TV would occasionally freeze up right after turning it on. Then the problems started about 2 days after the return period of 15 DAYS ended. The TV arrived and I installed it and it was eat picture quality, good sound, and decent functionality. Dummy me, took the associates advice and ended buying a 55” Sony X950G TV. The rep I spoke with told me that Sony was the best TV brand and that I shouldn’t look at the other TVs I had originally come for. I originally had my mind set on either A Samsung or LG brand TV, but was talked into a Sony TV. So long story short, In October I went to my local Best Buy to purchase a new 4K TV.